Rebecca Presenting At LG AVIC Workshop

LGNSW Tourism Conference 2020

Please find above the recording of the Workshop "Visitor Journey Mapping for Visitor Centres" at the 2020 LG NSW Tourism Conference.

In this video you will learn:

  • 3 Key Visitor Trends to Understand
  • How to Profile and Journey Map your Visitor Personas
  • A Case Study of Kangaroo Island Visitor Servicing During and Post the Bushfire Crisis.
  • 3 Ways to Implement your Visitor Journey Map

Please download the Visitor Journey Mapping Template to complete the Workshop Tasks.

You can also download a copy of the presentation slides.

Covid -19 Immediate Response.

In light of the escalation of the Covid-19 crisis, we have also put together three resources which may help your team and wider industry over the coming months.

☑️ Immediate Response Action Plan for Destinations

☑️ Immediate Response Action Plan for Tourism Businesses

☑️ Immediate Response Action Plan for Visitor Centres>


Want us to come on your Recovery Journey?

We've opened registrations of interest for our adapted Visitor Servicing + Destination Marketing Bootcamp - which is due to start August 2020!

Check out our Bootcamp webpage for all of the details >